Bartender

Common House•Richmond, VA

About The Position

About Common House Common House is a gathering space that cultivates community through unique programming, thoughtful design, and upscale casual dining. In addition to our flagship location in Charlottesville's historic Downtown Mall, we have Houses in Richmond’s Arts District, Chattanooga’s Southside and New Orleans on historic Julia St. As we continue to expand to mid-sized cities throughout the country, we’re building a strong team of professionals, dedicated to sharing our vision of hospitality, comfort and community. Core Values Hospitality Fun Integrity Excellence Teamwork Flexibility Position Summary The role of bartender will serve to enhance the Common House Member experience by preparing and creating craft cocktails for the club. The bartender will also be responsible for food service to club members, expediting drink tickets from service staff, all while keeping the standards and recipes consistent. Reports to the General Manager and Beverage Manager of Common House No. 2 Richmond.

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Individual must be 21 years of age
Maintain complete knowledge of all menus items including: ingredients, allergies, cooking methods and the adaptability of each item on the menu, liquor brands, beers and non-alcoholic selections available in the assigned property
Thorough knowledge of restaurant operations including food, beverage, service techniques and guest interaction
Excellent customer service skills
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy.
Maintain the ability to defuse escalated situations and collect accurate information to resolve problems
Ability to access and accurately input information using a POS (Square)
Ability to work under pressure and deal with stressful situations during busy periods and in a high-volume environment
Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, working indoors/outdoors, walking on wet floors and utilizing sharp knives for drink preparation is required.
Professional appearance and demeanor. One must come to work clean with clean clothes and a manicured appearance.
Have interpersonal skills to deal effectively with all members, member guests, co-workers and superiors.

Nice To Haves

Previous Event Bar experience a plus

Responsibilities

Providing exemplary customer service in line with company standards to all guests at the bar while supporting the floor staff through service bar
Greets members and guests within a minute of arrival at the bar or the vicinity of bar should no other service professional be present
Communicate with guests and accommodate their needs
Act in a manner that professionally represents the entire club
Proper stocking bar mise en place to meet forecasted volumes of service
Work in a clean and efficient manner that meets health and sanitation requirements
Ensure cleanliness behind the bar, in beverage storage areas, and in guest service areas related to the bar
Maintain solid knowledge of specialty and classic cocktail recipes to enable consistent drink service quality
Maintain proficiency in beer and wine offerings and all temporarily unavailable items
Keep up to date with food menu descriptions, allergens, and local purveyors to effectively service our members and their guests
Participate in scheduled service trainings to further develop knowledge and enhance ability to upsell
Comply with all ABC laws and regulations and enforce these regulations with all service staff
Communicate any daily beverage changes, par levels, or temporarily unavailable items with managers and service staff
Know the menu, specials and order of service
Attend the training sessions and read training notes to improve your knowledge
Assist in preparing any part of the building for a special event. This may include carrying and/or lifting items up to 50lbs.
Attentive service, being present and tending to member needs at all times when you are on the floor.
Be fully conversant with every aspect of the Company's emergency procedures
Be fully conversant with all the Company's policies as detailed within the employee handbook
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
Use all chemicals in accordance with OSHA regulations and CH requirements
To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor License Requirements