Bartender

SHAMIN HOTELS MASTER•Virginia Beach, VA

1d•Onsite

About The Position

Bartenders work directly with customers by mixing and serving drink orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

Requirements

High school diploma, GED certification or equivalent experience preferred.
Must have basic Reading, Writing, and Math skills.
Must have reliable transportation to and from work
Customer Service Skills required.
Prioritization and time management skills required.
Must have a strong attention to detail

Responsibilities

Sets up a bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service.
Ensures the correct display of products to enhance sales and showcase selection.
Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order
Rings drink orders into register, collects money and makes correct change
Provide immediate attention to all guests upon seating, is a good listener and takes genuine interest in enhancing guest relations
Closes down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away
Assists servers with serving food and beverages when necessary
Wear a big smile and make guests feel welcomed and happy
Informs guests of daily specials and chef's specialties
Takes guests orders accurately and timely
Places order with kitchen; informs cooks about special cooking instructions
Serves beverages and meals according to standard operating procedure
Performs quality check to ensure guest satisfaction
Removes soiled places and glass ware according to standard operating procedure
Suggests and serves dessert, coffee and after dinner drinks
Verifies accuracy for prices, tips and other charges on all checks
Handles cash and credit card charges according to standard operating procedure
Clear and reset tables when the guests have left the restaurant.
Keeps table, dining room and bus station areas clean at all times
Advises supervisor of any complaints as soon as they occur
Performs clean-up and closing duties as assigned by manager
Attends pre-shift line-up as requested by the Supervisor or Service Director
Reviews and turns in Z report with correct cash drop and credit card slips
Performs any task asked by supervisor which is job or guest related
Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
Gain TIP certification within 3 months of acquiring the job.
Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.
Refuse to serve beverages in a polite manner to guests who are not of legal age.
Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest.
"Carding a minor and delivering a glass of water rather than refusing service or confronting the guest"
If a guest is consuming alcoholic beverages, observe guests behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi.
Do not hesitate to ask a manager to intervene.
Understand and actively support all company policies relevant to your role.