Beverage Services - Bartender

Valley View Casino & Hotel•Valley Center, CA

5d•Onsite

About The Position

Responsible for the beverage service to guests and Beverage/Food Servers in an assigned service station ensuring efficient and prompt service for guests. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Requirements

High school diploma or GED equivalent.
One to three years of bartending experience.
One year of cash handling experience.
Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios and phones.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Responsible for mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures.
Responsible for the mixing and serving beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.
Responsible for protecting Valley View Casino & Hotel by adhering to alcohol beverage control policies by providing responsible alcohol service and monitoring guest’s alcohol consumption.
Responsible for informing the Beverage Manager or Assistant Beverage Manager when a guest demonstrates signs of intoxication.
Responsible for maintaining, counting and balancing bank at the beginning and end of each shift.
Responsible for the accuracy of ringing up all beverage transactions ensuring that the guest receives accurate change.
Maintains a neat and clean bar station on a continual basis.
Knowledge of the Dram Shop Act and bartenders responsibilities and rights under it.
Knowledge of all Gaming and beverage regulations.
Participates as a Team Member with all Beverage Servers, Barbacks, Supervisors and any pertinent Company Team Members to ensure efficient operational standards.
Adheres to performance standards, company policies and procedures, as they relate to the department.
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
All team members must comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS.
Other duties as assigned by Food and Beverage Managers, Directors and/or Vice President.
Responsible for conducting all responsibilities in a professional and ethical manner
Adheres to performance standards, company policies and procedures, as they relate to the department.