Bartender - Hard Rock Cafe

Hard Rock International•Rockford, IL

12h

About The Position

POSITION SUMMARY: The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Requirements

Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Ability to work as part of a team in a high-volume environment.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Knowledge of Player's Club marketing.
Fluency in English: additional languages preferred.
Ability to move throughout the business (standing, walking, kneeling, bending, sit) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Maintaining a well-groomed appearance.
Follow all uniform guidelines.
Practice all safety & sanitation standards.
Recycling products, where possible.
Follow all food safety & sanitation procedures.
Practice all general safety standards.
Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
Must have at least 1 year of high-volume bartending experience.
Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must have valid Food Handlers Card, Liquor License, and IGC Badge.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.

Nice To Haves

Fluency in English: additional languages preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Takes customer drink orders.
Properly greet each guest and provide outstanding customer service offering drink and food specials.
Totals bills, presents check, collects settlement, and processes payment.
Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
Prepare cocktails according to recipes, using correct tools and glassware.
Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
Serve food and beverages, ensuring timeliness, completeness, and accuracy.
Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
Process payments according to POS and cash handling procedures.
Perform last call.
Maintain bank variance within standard.
Ensure all checks are closed out.
Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
Maintain positive and professional communication with all staff.
Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
Adheres to food and beverage policies and State Liquor Laws.
Keeps station clean at all times.
Promotes positive customer relations.
Responsible for the receipt of monies and settlement of guest’s checks.
Other departmental related duties and assignments as directed by management.