Bartender

Little River Casino Resort•Eastlake, MI

About The Position

Prepares, and delivers alcoholic and non-alcoholic beverages to the F&B Servers and external guests. Entry of all alcoholic and non-alcoholic beverages into the Point of Sale (POS) system. This is a tipped position. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

None
6 months experience as a Bartender or 6 months Service Bartending experience
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
Michigan TAM certification or must obtain within 60 days of employment
At least 18 years of age
Basic organizational, written, and verbal communication skills
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Guest service, interpersonal and teamwork skills necessary to maintain quality service deliver
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Warmly greets and acknowledges guests upon arrival.
Serves F&B Servers from start to finish, including educating, obtaining beverage orders, and delivering beverages promptly.
Operates computer POS system.
Maintains and provides general knowledge of Little River Casino Resort events, promotions, programs, and service.
Maintains general appearance of work area/service bar area.
Performs all duties in accordance with Little River Casino Resort service standards and procedures.
Requests proper comps, coupons, and monies for payment of alcoholic beverages.
Must satisfactorily complete all training assigned by the Resort and the F&B department.
Must adhere to the safety rules and regulations of the Little River Casino Resort and the Food & Beverage department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.