Bartender Embassy Suites Brier Creek (Raleigh, NC)

WINWOOD HOSPITALITY GROUP•Raleigh, NC

About The Position

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! A bartender has three key responsibilities: a) provide a high level of service to hotel guests and clients in the food & beverage areas; b) ensure compliance with the state and county ABC laws and regulations; c) handle cash and payment procedures in such a way as to protect revenues and operating costs of the hotel. The bartender is individually and collectively responsible for monitoring alcohol consumption levels and protecting the guest’s safety, the hotel’s liability and his/her own liability. The bartender must be fully familiar with all applicable menus (food and beverage), proper service technique for beer, wine and spirits, basic recipes for cocktails and mixed drinks, Point of Sale system procedures, correct food service and Embassy Suites and Hilton Worldwide brand standards. The bartender will build guest loyalty for the hotel and EMBASSY SUITES brand by demonstrating professional behavior, competent service skills, sincere hospitality and the EMBASSY SUITES Mission Statement

Requirements

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience preferred – food & beverage service, bartending, hospitality.
Comfort in computerized environments is essential
Ability to read & write in English, perform mathematical calculations such as adding, percentages.
Ability to effectively communicate with customers, utilizing tact and diplomacy as necessary.
Ability to work with culinary and other foodservice team members to execute service needs.
Excellent verbal and telephone skills
Ability to remain calm and organized in times of multiple demands
Follow directions accurately and efficiently.

Responsibilities

Complete and stay current on all EMBASSY SUITES mandated training and certifications including CARE within required time frame; know individual responsibilities under ABC laws
Follow hotel procedures for documenting any alcohol related incidents
Ensure that bar, stations, utensils, equipment, handwash stations, perishable foods & beverages, soft drink dispensers, and beer taps are maintained in sanitary conditions
Set up bar and reception station in accordance with hotel and EMBASSY SUITES brand standards
Demonstrate hospitality and professionalism at all times
Understand the handling of cash and charge receipts, settling each shift and maintaining accountability for revenues, verification of charges, proper authorizations
Know the current beverage menus, portions, recipes, appropriate glassware and garnishes for all regularly served items
Order, pick up and serve foods as ordered from current menu; know basic preparation and ingredients of menu items, ordering and pick up procedures and times, as well as appropriate utensils and condiments
Consistent attention to guests, be visible, be observant, respond promptly to needs.
Store all equipment, food and beverages appropriately
Maintain uniform in an exemplary fashion. Report to work in complete uniform including nametag, maintain uniform in clean, crisp condition. For safety purposes non-slip shoes are required.
Available to work various shifts as determined by banquet events, seasonality, operating hours; is consistently punctual
Hotel goal is to maintain all items and areas in “like new” condition - inform supervisor of any safety concern or need for repair.
Complete all assigned pre- and post-shift tasks.
A bartender has personal as well as company responsibility in insuring the safe and lawful dispensing of alcohol beverages – it is critical to never lose sight of this fact.
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.
Be aware of, act on and/or report any issue that affects safety of guest or team member.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
Knows why competitors are successful in our market and directly markets/sells against him or her.
Understand the parameters within which to make rate decisions based on occupancy levels, and when to consult with senior team member.