Bartender

The Cliffs Hotel and Spa•Shell Beach, CA

2d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, known for its beautiful ocean views and outstanding customer service. It is a locally owned business that actively supports the local community through donations and philanthropic events. Marisol at The Cliffs Hotel & Spa is expanding and is seeking a gracious, thoughtful, and motivated part-time Bartender. This role is responsible for delivering an exceptional guest experience in the Marisol Bar and Lounge, maintaining a timely flow of service, providing a personalized bar experience, and modeling The Cliffs' Mission and Values and Forbes standards while engaging with guests in a fast-paced environment.

Requirements

High school diploma
Responsible Beverage Service training & ABC exam, or be willing to take exam upon hire
Working knowledge of guest services in a luxury hotel setting
Excellent command of English language
Ability to work with people effectively
Ability to multitask and work in mentally demanding situations

Nice To Haves

college degree preferred

Responsibilities

Must be available 3 shifts per week minimum
Must be available to work weekends, nights, and holidays
Greet and engage all guests in the bar/lounge with a welcoming, friendly attitude, within 1-2 minutes; using the guest's name in accordance with their preference
Engage with guests in an articulate manner, using correct verbiage and avoiding slang and use of phrase-fragments
Take, place, deliver and serve food and beverage orders
Asks each guest about dietary restrictions, preferences, or allergies; or proactively acknowledges these if previously been made known
Demonstrates genuine interest in each guest, personalizing the bar experience consistently and respectfully
Guides guest through the ordering process, sharing knowledge and details of menu items (taste, texture, preparation, presentation), providing menu recommendations based on the needs of the guest
Takes initiative to deliver anticipatory service, automatically providing or offering items to meet the guests' needs (refills, condiments, dessert, etc.)
Delivers on guest requests, offering appropriate alternatives if original request can't be satisfied
Shares local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
Reacts to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests in partnership with the Restaurant Manager
Assists as needed to maintain standards of appearance, sanitation and service in all areas of the bar/lounge
Ensure quality of ingredients, preparation, presentation, and correct temperature of food served to guests
Ensure time standards are met
Exhibit appropriate selling skills in suggestions of food and beverage
Demonstrate an attitude of friendly hospitality in every aspect of service
Closes out each dining experience with using the guests' name, a thank you, and a warm wish
Communicate pleasantly and graciously with guests, management and co-workers
Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming
Performs all other tasks as directed by manager