Adventureland Park - Bartender Supervisor (Seasonal)

Herschend•Altoona, PA

22h

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Bartender Supervisor is responsible for managing operations of one or more Bar location throughout Adventureland. The day-to-day responsibilities of this role include overseeing assigned Bartender hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the Bars department, to ensure a smooth and safe daily operation. We are currently looking for a: Adventureland Park - Bartender Supervisor (Seasonal)

Requirements

Must be at least 1 8 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess safety-ori ent ed mindset and understand the importance of complying with all state, and local food pre par ation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must be able to speak with guests directly when other F&B leadership is not pres ent
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environm ent .
Must possess strong written and verbal communication skills
Must possess strong att ent ion to detail and problem-solving abilities
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food pre par ation equipm ent
Ability to carry, push, pull, lift, and hold objects weighing 4 0 pounds or more
Ability to read, write, and speak flu ent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

1+ previous supervisory experience a plus, preferably in a food or restaurant setting
Previous amusem ent par k, theme par k, or water par k experience a plus
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Supervise the daily operations of the Bartending tea m and any other assigned de par tm ent s
Lead by example, attitude, and as a repres ent ation of Adv ent ureland ’s core values
Act as an approachable m ent or and coach to all assigned hosts
Become knowledgeable of performing the ess ent ial duties of all assigned Bar positions and backfill these positions when needed
Par ticipate in all aspects of supervision of assigned host s, including hiring, ori ent ation , training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with Iowa law
Assist with tea m scheduling and timekeeping activities
Welcome all guests with a smile and positive attitude!
Performs o pening and closing procedures of assigned unit(s) including food pre par ation and cleanup.
Practices, tea ches and enforces proper food safety guidelines adhering to company policy and state/ local Health De par tm ent requirem ent s.
Adhere to all bar related TIPS safety training protocols
Maintains compliance with company and industry best practices, policies, and procedures to create a safe environm ent for colleagues and guests.
Handle s and resolves escalated guest concerns and criticisms with a positive attitude to deescalate .
Oversees quality controls and production of food items.
Manages inv ent ory, focusing on portion and waste controls .
Interfaces with warehouse on product and supply needs .
Interfaces with maintenance on all equipm ent or physical plant needs.
Utilize Point of Sale (POS) and registers to accurately run tabs, pre par e checks, and successfully record all financial transactions
All other duties assigned by leadership.