Bartender / Server

French Lick Resort•West Hollywood, CA

9d•$20 - $20•Onsite

About The Position

Primary mission: Responsible for set-up, mixing of drinks, service and cleanup of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of OLS Hotels and Resorts standards and profit maximization, provide service to our guest during meal periods serving breakfast, lunch and dinner service.

Requirements

Prior Experience: 1+ Previous bartending experience in hospitality or fast paced environment preferred.
IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and or Toast POS station.
Education: High School diploma or GED required; college degree preferred.
Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for the entire shift.
Knowledge of classic cocktails and modern classics
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to accurately count cash.
Ability to operate cash register.
Must be able to exercise confidentiality and discretion.
Must be 21 years of age to serve alcoholic beverages
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Hours Required: primarily weekends Saturdays and Sundays, while understanding that the hotel business functions 24/7 and some weekdays or holiday work may occasionally be required.

Responsibilities

Welcome all guest upon arrival in a warm and friendly manner
Make and serve drinks to guests and servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by OLS Hotels and Resorts standards.
Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.
Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by OLS Hotels and Resorts policies and procedures.
Complete liquor requisitions and supply lists.
Know and comply with state liquor laws.
Ensure established pars are maintained.
Perform all side work duties according to side work schedules.
Attend to bar and tables, take orders and deliver in a timely manner.
Bus tables and set in a timely manner.
Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
Ensure the bar, lounge, lobby and event areas are kept clean and tidy.
Be familiar with the computer POS system.
Carry out cashiering functions by closing checks and servicing the guest.
Follow all state liquor laws and assigned training is required.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.
ServSafe and ABC online training required for the role.
Stock and clean glassware.
Check soda tanks to ensure that they are full and secured properly to the bar.
Prepare all garnishes.
Prepare juices and syrups for bar service.
Change kegs and soda bibs.
Assist in cleaning of tables and all lounge area as needed.
Ensure overall guest satisfaction.
Deliver food to guests.
Knowledge of both food and drink menu to offer guests suggestions and upsell, Knowledge of what all hotel food and beverage options are and be able to quality control all items served to guests.
Follow hotel handbook protocols.
Perform special projects and other responsibilities as assigned.

Benefits

Competitive Base Salary
Vacation
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program