BARTENDER - ROOFTOP

Hard Rock International (USA), Inc. • New York, NY

78d

About The Position

The Bartender is responsible for providing prompt and courteous service to all bar guests, including taking orders, suggestive selling, preparing and serving beverages, and the clearing/setting of the bartop and tables. This position is instrumental in creating an environment of excitement and passion for excellence which not only impresses the guest with their speed and accuracy but also the bartenders ability to remain engaged and friendly with those patrons sitting directly at the bar while executing his other duties so professionally. The Bartender must continually seek opportunities to create memories by anticipating the guests needs, exceeding expectations, and building a connection with those guests he serves.

Requirements

• Secondary school degree preferred and/and +4 years working as a Bartender in a recognized high volume / good quality independent bar or as part of a larger restaurant footprint.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

Responsibilities

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu cocktails and wine list in order to assist guests and answer questions accurately.
• Complete bar requisitions.
• Ensure lounge/bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies.
• Clean and stock glassware.
• Cut and stock garnishes.
• Ensure sequence of service is followed for all guests.
• Greet guests, take beverage orders, and suggestive sell.
• Prepare drinks to recipes.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Accommodate guests’ special requests whenever possible.
• Maintain bar counter and tables by clearing finished glassware, plates, silverware, trash, and other items.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Set up and empty trash and recycling.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees