BARTENDER - PLUM LOUNGE (FT)

Seminole Hard Rock Hotel & Casino-posted 2 months ago
Bakersfield, CA
5,001-10,000 employees
Accommodation
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The Bartender is the stepping stone—the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

  • Takes customer drink orders.
  • Properly greet each guest and provide outstanding customer service offering drink and food specials.
  • Totals bills, presents check, collects settlement, and processes payment.
  • Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
  • Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
  • Prepare cocktails according to recipes, using correct tools and glassware.
  • Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
  • Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
  • Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
  • Serve food and beverages, ensuring timeliness, completeness, and accuracy.
  • Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
  • Process payments according to POS and cash handling procedures.
  • Perform last call.
  • Maintain bank variance within standard.
  • Ensure all checks are closed out.
  • Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
  • Maintain positive and professional communication with all staff.
  • Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
  • Adheres to food and beverage policies and State Liquor Laws.
  • Keeps station clean at all times.
  • Promotes positive customer relations.
  • Responsible for the receipt of monies and settlement of guest's checks.
  • Other departmental related duties and assignments as directed by management.
  • Must have at least 1 year of high-volume bartending experience.
  • Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
  • Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
  • Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
  • Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.
  • Strong leadership and interpersonal skills
  • Excellent interpersonal, oral and written communication skills.
  • Meticulous, organized and accurate
  • Extreme confidentiality.
  • Familiarity with a variety of computer systems and applications.
  • Be flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Manage multiple details and tasks concurrently in a changing environment.
  • Able to work effectively in a team environment.
  • Analyze and think about how possible solutions impact on the entire operation.
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