Barista (Starbucks) - Food Service Assistant II Part-time (32hrs)

Children's Hospital Boston•Boston, MA

63d•Onsite

About The Position

Creating the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment within the hospital setting.

Requirements

A high school diploma/GED and 6 months of previous food service experience is required
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Customer service skills with ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel
Requires courtesy and tact when dealing with patients, visitors and/or hospital employees
Rotating Weekends-- morning and evenings 32 hours a week (Part time)
Starbucks Barista Trainer Certification required within 6 months of hire
ServSafe Certification; MA Allergen Training or AllerTrain Manager Certification is preferred

Nice To Haves

6 months of Barista experience is preferred
ServSafe Certification; MA Allergen Training or AllerTrain Manager Certification is preferred

Responsibilities

Provide beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Maintain a clean and organized workspace so that partners can locate resources and product as needed
Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Deliver quality customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Recognize and reinforce individual and team accomplishments by using existing organizational methods
Maintain regular and punctual attendance
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Available to perform many different tasks within the store during each shift
Maintain high levels of sanitation of all equipment by adhering to department policies and procedures, Health Dept. codes and J.C.A.H.O. regulations
Contribute to a positive working environment and promote teamwork by taking an initiative to improve overall quality and exceed customer expectations. Maintain clear communication channels and constructive, sensitive relationships with co workers, supervisors, patients, customers, parents and all hospital staff