Barista

Trump International Beach Resort•North Miami Beach, FL

About The Position

The Barista will be responsible for preparing and serving high-quality coffee and tea beverages. The Barista will also provide excellent customer service to our guests, ensuring a positive and memorable experience.

Requirements

Previous experience as a barista or in a similar role. Including knowledge of coffee and tea preparation techniques
Ability to compute basic mathematical calculations
Ability to understand guest’s service needs
Ability to be well organized, maintain concentration and think clearly when providing service to 15+ guests within any given period
Ability to focus attention on details
Ability to suggestively sell restaurant menu items, beverages and wines
Ability to perform job functions with minimal supervision
Ability to work cohesively with co-workers as part of a team
Prior guest relations training
Ability to maintain good coordination and timing while serving orders quickly
Ability to exert physical effort in transporting food and beverage to guests
Ability to endure abundant physical movements throughout the work day
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, bend, kneel, and crouch
Ability to frequently lift and serve from a full tray
Lift up to 25 pounds
Ability to satisfactorily communicate in English with guest, management and co-workers to their understanding
Ability to provide legible communication
Complete knowledge of P.O.S
Ability to access and input information into P.O.S system.

Nice To Haves

Ability to communicate in a second language, preferably French or Spanish a plus

Responsibilities

Complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
Prepare a variety of hot and cold beverages, including espresso, cappuccino, latte, Americano, and tea.
Complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
Complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Complete knowledge and complicity with all departmental policies/ service procedures
Complete opening side duties as assigned, such as: o Check quality and amount of all restaurant stock and supplies using checklist o Fold napkins o Requisition all necessary supplies and transport from storeroom to restaurant o Set up beverages (non-alcoholic) according to service standards o Ensure a sufficient supply of all silverware, glassware and chinaware for service o Check cleanliness and condition of assigned station and service areas; rectify any deficiencies o Set up side station with supplies and equipment o Set up and inspect the condition of check presenters with pens o Set tables according to service standards
Organize assigned station and ensure readiness prior to guest arrival
Customize beverages to meet guests' preferences.
Review daily specials and maintain awareness of menu items throughout the shift
When assigned, take guest food and beverage orders, utilizing suggestive selling techniques
Record order of guest following departmental service procedures
Monitor and maintain inventory levels of coffee beans, tea, milk, and other supplies.
Clean and maintain coffee machines, grinders, and other equipment.
Maintain a clean and organized cafe environment.
Make all varieties of coffee in accordance with the department standards
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
Remove soiled wares from tables as assigned and transport to dishwashing area
When assigned, total all charges and present guest checks; process payments through the Micros
Adhere to payment, cash handling and credit policies/ procedures
Extend appreciation for guests patronage
Clean and reset tables immediately after guest departs
Complete closing side duties, such as: o Properly store all reusable goods o Breakdown all goods as specified in departmental standards o Clean all equipment as assigned in the side duties o Restock items for the next service o Remove all dirty linen o Marry and stock all condiments o Reset tables for next meal period
Attend department meetings as assigned
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description