Shift Lead - Aliso Village

Peet's Coffee•Laguna Niguel, CA

10d•$14 - $20•Onsite

About The Position

For over 50 years, our goal has been to offer the best coffees & teas in the world, without compromise. Since 1966, we've journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values – Curiosity, Accountability, Mastery and Inclusion– guide us on this journey. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. Peet’s is currently seeking passionate Baristas. Our Baristas possess an unwavering commitment to mastery by ensuring unequaled quality and service. They focus on engaging with our customers, delivering the Peet’s brand and keeping up the daily coffeebar functions. What Does it take to be a Successful Barista? In addition to modeling Peet’s culture and values and following policies and procedures, principal responsibilities include, but are not limited to: Delivers Engaging Customer Service Welcomes customers to store, engaging with them throughout their store experience. Determines customer needs by asking questions and sharing product knowledge. Demonstrates that customers come first by serving them with a sense of urgency. Delivers Operational Excellence Provides consistent quality in the preparation of drinks and brewing of coffee and tea. Participates actively in training to learn new and promotional products. Continually works to expand product knowledge of coffee and tea. Maintains a clean and well-stocked store. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

Requirements

Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
Exhibit a strong focus on quality with an interest in learning more about coffee.
Be extremely reliable and punctual.
Enjoy working in a team-environment and building great relationships with their coworkers.
Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance.
Have the ability to perform various physical tasks during the work shift.
Possess the interest and ability to actively work to become Barista certified by passing all required trainings and certifications within 90 days of start date.

Responsibilities

Welcomes customers to store, engaging with them throughout their store experience.
Determines customer needs by asking questions and sharing product knowledge.
Demonstrates that customers come first by serving them with a sense of urgency.
Provides consistent quality in the preparation of drinks and brewing of coffee and tea.
Participates actively in training to learn new and promotional products.
Continually works to expand product knowledge of coffee and tea.
Maintains a clean and well-stocked store.

Benefits

Starting pay between $14.00 to $20.00 plus $3.00 – $6.00 per hour cash and electronic tips.
Pay ranges are determined based on geography (State/Local regulations and market conditions)
401(k) plan, with generous matching (must be 18 years old to qualify)
Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered
Full medical, dental and vision insurance to employees who work 21 or more hours per week (following 6 months of employment)
Employee Assistance Program including mental health resources for all employees
Paid vacation (after a waiting period of employment)
Flexible schedule
Free coffee and fresh baked goods as well as an employee discount
Opportunities for growth and advancement