Barista - On Call

Corporate Office•Nashville, TN

11d•Onsite

About The Position

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today! To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Bongo Java clean and ensure guest satisfaction.

Requirements

Weekend Avaliability Required.
Minimum 1-year customer service experience; in food/beverage and/or retail environment.
Previous cash handling and face to face customer service experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
Baristas must attend and complete Bongo Java Barista Certification class.
Must become familiar with all Bongo Java products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, with consistent use of hands and arms.

Nice To Haves

Previous coffee house and/or hotel experience preferred.

Responsibilities

Prepare, and serve food and beverage offerings within a coffee house setting.
Must be able to communicate effectively with guests and associates
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
Must remain professional in all situations.
Must work well in stressful, high-pressure situations.
Understand and acknowledge of proper uniform and grooming standards.
Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
Assist with monthly inventory.
Maintain a clean workspace throughout entire shift.
Follow proper procedure for accepting credit cards and checks.
Maintain a cash bank.
Verifying guest room numbers for room charges.
Interact with other departments to ensure guest needs are satisfied.
Adhere to proper food handling procedures.
Proper knowledge of equipment use and safety procedures.
Adhere to all policies regarding employee purchases and Bongo Java employee purchases.
Follow proper procedures for all newspaper logs, receipts and returns.
Follow proper procedures for accepting credit card and checks.
Ensure each beverage is consistently prepared and served by Bongo Java standards.
Proactively work to seek out ways in which to improve the Bongo Java experience for our guests.