Barista

Fay Hospitality Catskills LLC•Callicoon, NY

5d•Onsite

About The Position

Villa Roma Resort & Conference Center seeks a skilled and customer-focused Barista to join our Food & Beverage team. The successful candidate will be responsible for preparing high-quality coffee beverages, light food items, and providing exceptional guest service that aligns with our commitment to creating memorable experiences for our resort guests and conference attendees.

Requirements

High school diploma or equivalent
Previous barista or coffee shop experience preferred
Basic food handling knowledge and willingness to obtain food safety certification
Strong customer service skills with a positive, professional attitude
Ability to work in a fast-paced environment while maintaining quality standards
Excellent communication skills and ability to work effectively as part of a team
Flexibility to work various shifts including weekends and holidays
Ability to stand for extended periods (up to 8 hours)
Ability to lift and carry up to 25 pounds
Manual dexterity required for operating equipment and handling small items
Ability to work in varying temperatures and humidity levels
Exposure to hot liquids and equipment
Fast-paced environment with multiple tasks and priorities

Nice To Haves

Experience with espresso machine operation and latte art
Previous experience in hospitality or resort environment
Food service or restaurant experience
Knowledge of specialty coffee and tea varieties
Bilingual skills (English/Spanish) preferred but not required

Responsibilities

Prepare and serve espresso-based beverages including cappuccinos, lattes, macchiatos, and specialty coffee drinks
Operate espresso machines, grinders, and other coffee equipment safely and efficiently
Maintain knowledge of coffee origins, brewing methods, and flavor profiles
Prepare tea, hot chocolate, and other non-coffee beverages
Ensure consistent quality and presentation of all beverages served
Prepare light food items including pastries, sandwiches, salads, and grab-and-go items
Follow food safety and sanitation guidelines in accordance with health department regulations
Maintain proper food storage and rotation procedures
Assist with inventory management of food and beverage supplies
Ensure fresh and appealing display of food items
Greet each guest with a warm welcome in accordance with Villa Roma's Six Points of Service Excellence
Take orders accurately and efficiently using point-of-sale systems
Provide knowledgeable recommendations about menu items and beverages
Handle guest complaints or concerns professionally and escalate when appropriate
Process cash, credit card, and room charge transactions accurately
Maintain cleanliness and organization of work areas, equipment, and seating areas
Perform opening and closing duties as assigned
Restock supplies and notify management of inventory needs
Follow all Villa Roma policies and procedures
Participate in team meetings and training sessions as required