Barista (20 Hours - Day Shift)

Johns Hopkins Medicine•Baltimore, MD

About The Position

Tired of not advancing? We have tuition reimbursement. We also offer Paid Time Off - PTO! Position Summary The Hospitality Associate is responsible for the creation and serving of specialty coffee and expresso-based drinks. Also responsible for performing a range of food service duties, including cooking, prepping, cleaning and general sanitation. Work requires an advanced level of technical instruction. Employee is expected to work independently, and to be able to resolve problems. Education/Work Experience: HS diploma or GED equivalent Barista, specialty drink certification or equivalent required 1-2 years experience in retail hospitality culinary experience required Math skills and cash handling experience required Knowledge of working a cash register and credit card machine required Excellent customer service skills Ability to exchange information on factual matters, greet visitors, and explain medical center policies in terms of cash handling, food preparation and safety if applicable This type of interaction requires courtesy and tact when dealing with patients visitors and staff. Employee must use own judgment in terms of issuing reimbursement and providing service recovery in applicable instances

Requirements

HS diploma or GED equivalent
Barista, specialty drink certification or equivalent required
1-2 years experience in retail hospitality culinary experience required
Math skills and cash handling experience required
Knowledge of working a cash register and credit card machine required
Excellent customer service skills
Ability to exchange information on factual matters, greet visitors, and explain medical center policies in terms of cash handling, food preparation and safety if applicable
This type of interaction requires courtesy and tact when dealing with patients visitors and staff.
Employee must use own judgment in terms of issuing reimbursement and providing service recovery in applicable instances

Responsibilities

Skilled in operating an espresso machine.
Has a high level of skill in making espresso- based drinks.
Able to create specialized beverages.
Guides other food service workers serving food to specialty retail patrons or assembling food for special functions.
Checks assembled food products to insure adherence to instructions
Takes customer orders and prepares the orders according to brand specifications and the customer’s request
Greets all customers with personalized services.
Develops rapport by learning favorite drinks of customers
Answers telephone in a courteous manner and takes customer orders and answers questions regarding coffee blends, preparation, and product freshness
Must have knowledge of menu items and recipes to effectively service the customer
Instructs personnel in procedures as necessary
Adheres to standards set by designated brand
Distributes and post marketing materials as required
Ability to promote and market brand to customer in order to drive sales
Ensures compliance with health and safety regulations
Maintains daily temperature logs, follows safety standards and completes safety logs
Properly utilizes station machinery and equipment
Performs routine preventative maintenance on machinery
Schedules and coordinates duties and personnel to ensure that work is completed efficiently
Collects tickets or handles cash, makes change, totals tickets/cash received at end of day
Transports cash.
Maintains balance of cash drawer
Restocks items and inventory, responsible for establishing and maintenance of par levels
Completes necessary reports, following specific directions and submits through appropriate channels
Performs necessary work such as cleaning appliances and sweeping and mopping work areas to assure cleanliness
Receives specialized training on specialty retail policies and procedures
Ability to stand for extended periods of time
Ability to lift up to 25 lbs and frequent lift push pull
Involves repetitive motion
Involves working with chemicals, heated equipment, steam