Barista

Biltmore Hotel Limited•Coral Gables, FL

40d•Onsite

About The Position

Position Summary Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School Diploma or GED is required
Minimum one year restaurant experience required
Must be able to: Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.

Responsibilities

Maintain positive guest relationships to ensure 100 % guest satisfaction.
Responsible for offering our guest the highest levels of service and product knowledge.
Maintain bar pars accurate at all times.
Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
Make coffee, lattes, cappuccinos, and ice coffees ensure all drinks are consistent to the correct temperature.
Sale pastries, yogurts, smoothies, and fruit cups to our guest.
Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream.
Set up the coffee shop following all Biltmore standards.
Maintenance of the highest levels of sanitation and safety in the workplace.
Keep the bar and floors cleaned at all the time.
Generate checks using the point of sales system.
Collect of methods of payment, credit cards, room charge, member’s account and cash.
Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees.
Restock any items that were utilized during the shift.
Complete paper work, tip report and cash drop.
Declaration of earned gratuities in accordance with current governmental requirements.