Barista - Marketplace Cafe

French Lick Resort•Phoenix, AZ

46d

About The Position

Summary of Position: The Barista is responsible for selling food and beverage to guests in a friendly and courteous manner resulting in guest satisfaction. Essential Functions: Set up work area, brew coffee, set out food items, restock inventory items as needed. Maintain supply of products throughout shift. Greet all guests in friendly and courteous manner, recite available selections, prepare and serve orders. Input orders into Micros. Present check to guest promptly, thank them and invite them to return. Performing check out procedures and complete paper work. Perform general cleaning tasks. Maintain inventory levels in storage area. Report equipment or guest challenges to supervisor. Assist guests with questions and direct them where to go to get their food items. Other tasks as assigned. Qualifications: Education: High School diploma preferred Certificates or Licenses: Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol Certification Experience: Food and beverage experience preferred. Knowledge, Skills, and Abilities: Knowledge of menu items offered. Proper phone etiquette. Ability to responsibly and accurately manage cash. Ability to operate a calculator. Ability to use a computer. Ability to sit and/or stand for extended periods. Ability to lift 20 lbs. Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards. Personal Characteristics: Behaves ethically. Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review). The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Requirements

Knowledge of menu items offered
Proper phone etiquette
Ability to responsibly and accurately manage cash
Ability to operate a calculator
Ability to use a computer
Ability to sit and/or stand for extended periods
Ability to lift 20 lbs
Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious)
Demonstrating a high level of courtesy and respect for both internal and external guests
A true customer focus is essential to success with our property

Nice To Haves

High School diploma preferred
Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol Certification
Food and beverage experience preferred

Responsibilities

Set up work area, brew coffee, set out food items, restock inventory items as needed
Maintain supply of products throughout shift
Greet all guests in friendly and courteous manner, recite available selections, prepare and serve orders
Input orders into Micros
Present check to guest promptly, thank them and invite them to return
Performing check out procedures and complete paper work
Perform general cleaning tasks
Maintain inventory levels in storage area
Report equipment or guest challenges to supervisor
Assist guests with questions and direct them where to go to get their food items
Other tasks as assigned