Barista - Dollywood's HeartSong Lodge & Resort - Part Time Year Round

All Career•Pigeon Forge, TN

36d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Barista for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Barista checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role is to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Welcomes customers promptly with a professional and friendly attitude Determines the needs and educate the customers by presenting and explaining the coffee drink menu; answering questions Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques Sells a variety of prepared food items; using proper equipment to heat items when necessary Stocks and presents food/beverage items to standard Orders/requisitions food and supplies through lead/sous chef Maintains a clean and sanitary environment in compliance with all local and federal health codes Uses POS accurately. Handles cash and credit card transactions as directed Participates in upsell strategies as directed by management Participates in daily line ups Practices service standards and current training throughout service Management reserves the right to change and/or add to these duties at any time

Requirements

Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
Must be able to obtain food handler certification
Flexible availability to include weekends, holidays, daytime or evening schedule
Must be at least 16 years old
Must pass a pre-employment background check and drug test
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must show appreciation of others

Responsibilities

Welcomes customers promptly with a professional and friendly attitude
Determines the needs and educate the customers by presenting and explaining the coffee drink menu; answering questions
Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
Sells a variety of prepared food items; using proper equipment to heat items when necessary
Stocks and presents food/beverage items to standard
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately.
Handles cash and credit card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Management reserves the right to change and/or add to these duties at any time