Barista

LEV RESTAURANT GROUP•Las Vegas, NV

5d•$12 - $14•Onsite

About The Position

The Barista is responsible for serving all products with friendly and individualized attention towards each customer. Barista’s are also responsible for educating customers about our premium coffees and teas. The Barista will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Coffee Bean & Tea Leaf in a professional manner.

Requirements

Excellent verbal and written skills
Well organized and detail oriented
Register and cash handling experience
Flexibility to work nights, weekends, and holidays
Minimum high diploma or equivalent

Nice To Haves

Experience in retail / specialty store or food establishment preferred

Responsibilities

Sells and serves products to customers in a courteous and friendly manner
Participates in all sales promotions effectively and efficiently
Safely handles all hot and cold drinks during drink preparation
Able to follow standard operating procedure on drink recipes and menu items
Verbally receives and calls back customer orders in a friendly manner
Usage of headsets for drive- thru locations for taking orders
Cash handling on POS system and registers
Reports all customer complaints to manager on duty
Responds pro-actively to prevent customer service situations
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner
Weighs, grinds and packs coffee per customers’ orders according to company guidelines.
Sells and serves baked goods and miscellaneous food items to customers
Maintains efficient, friendly service standards
Restocks shelves when necessary
Routinely cleans the bar area, lobby, bathrooms, floors, windows and grinders, take out trash, etc.
Assists in the distribution of weekly shipments
Reports potential safety hazards to the manager on duty
Reports all employee accidents to the manager on duty
Informs the manager on duty of any operational inconsistencies
Perpetuates company philosophy and culture
Maintains a high level of motivation to ensure quality and consistent product
Ensures that all customers are educated on our products and services
Maintains the highest quality, consistent product standards
Follows all company drink recipes and procedures
Passes monthly re-certifications, in a timely manner
Assists in maintaining a clean, well-merchandised store
Assists in following visual presentation plans and standards
Able to train new baristas
Maintains positive company morale
Able to understand and comply with all safety regulations and rules