As a Trinity Barista, you will create a custom coffee Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
Requirements
Ability to learn quickly.
Ability to memorize a large amount of beverage recipes in an appropriate timely manner.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills.
Ability to work as part of a team.
Responsibilities
Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Omni Hotels & Resorts.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Follows Omni policies and procedures for cash handling safety and security, to ensure the safety of all partners during each shift.
Counts bank deposit at end of all assigned register shifts, and balances house bank.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Maintains all Omni Hotels & Resorts attendance and punctuality standards.
Maintains all Moments of Service standards.
Maintains Omni uniform and appearance standards.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Attends all monthly store meetings and training sessions.
Recognizes and reinforces individual and team accomplishments by using Omni Service Champion (OSC) cards.