About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Purpose: Starbucks is a high energy, fast paced work environment that cares for its team members. We enjoy building relationships with our guests and being a bright part of their day. Starbucks team members enjoys working closely with each other and fosters an environment of fun with a diverse group of people. Plus, the daily free coffee is not bad either!

Requirements

  • Must demonstrate honesty and integrity inside and outside the workplace.
  • Ability to obtain and maintain food handler’s certification card.
  • Must be able to lift 45 lbs.
  • Must strive for a 100% of customer satisfaction.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
  • Meets required dress code.
  • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
  • Available to perform many different tasks within the store during each shift.

Nice To Haves

  • Must have a high school diploma or equivalent.
  • 1 year of food and beverage service industry experience in QSR and/or Starbucks.
  • Organized and detail-oriented.

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
  • Maintains regular and punctual attendance.
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