Barista/ Server

Legacy Ventures•Madison, WI

2d•Onsite

About The Position

The Breakfast Server/ Cashier is responsible for greeting and servicing restaurant guests according to brand standards; providing the highest quality service to guests and team members while taking orders, preparing and serving a variety of breakfast items, including specialty coffee drinks, handling cash and credit transactions, and maintaining a clean and organized workspace.

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
Exhibit a self-starting personality and a positive, professional demeanor to effectively communicate with guests, team members, and the community.
Adhere to Legacy Ventures Service standards as outlined in the Blueprint, brand standards and other policies / rules of conduct, to include personal appearance / grooming, proper uniform (including name tag), attendance as required by scheduling, which will vary according to the needs of the hotel, and safe / efficient operations.
Comply with certification requirements as applicable to position such as Food Handlers and Safety certifications, as applicable to the position.
Understand and follow brand standards and other quality and presentation guidelines to ensure excellent guest service and food and beverage presentation guidelines.
Collaborate with kitchen staff and other hotel personnel to ensure smooth and timely service.
Promptly serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
Accurately process guest payments through cash, credit/debit cards, and room charges, ensuring correct entry in the POS system.
Maintain a secure and organized cash drawer, verify room charges, and address any payment issues, such as declined cards or discrepancies, immediately.
Follow established cash handling procedures.
Follow check ringing procedures precisely.
Be familiar with the operation of the P.O.S. system.
Ensure that the work area and front of house areas are kept clean, tidy, organized and stocked.
Perform opening and closing side work per standards to ensure prompt and efficient service for guests.