Customer Service - Symmetry Coffee Co.

THE ISERV GROUP INC•Ocala, FL

7d•Onsite

About The Position

THE ISERV GROUP is an established multi-brand hospitality company on a mission to faithfully serve each other, guests, stakeholders and our communities with everything entrusted to us. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. THE ISERV GROUP is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv. Our vision is to be a thriving business, top employer, and trusted community partner focused on growth while upholding values that honor God & people. We are currently seeking Barista's & Roasters to join our Symmetry Coffee team!

Requirements

Must be at least 16 years of age
Excellent verbal and written communication skills.
Ability to follow all safe food handling procedures and sanitation practices.
Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests.
Ability to serve guests quickly, efficiently, and kindly.
Must be outgoing and friendly.
Must be able to carry out duties independently and work as a part of a team.
Ability to multi-task and complete tasks quickly with accuracy.
Ability to maintain a high level of accountability.

Nice To Haves

Ability to contribute to a healthy and collaborative team environment.

Responsibilities

Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested.
Preparing and serving coffee, tea, and other items according to standards
Describes product details to guests.
Interact with guests with an encouraging, friendly, and informative attitude.
Receives and processes guests’ payments - Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
Serves prepared foods and baked goods including sandwiches, biscotti, muffins, or bagels.
Ensures service stations are properly stocked with paper products or beverage preparation items.
Cleans and sanitizes all equipment, utensils, dishes, and work areas.
Cleans and sanitizes service and seating areas.
Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
Properly use and maintain all front-of-house (FOH) and back-of-house (BOH) equipment.
Stocks supplies or retail products; may inventory, order, or receive products as directed.
Ensuring our mission, values and objectives are communicated, understood, and practiced.
Performs other related duties as assigned.