Customer Service - Symmetry Coffee Co.

THE ISERV GROUP INCOcala, FL
7dOnsite

About The Position

THE ISERV GROUP is an established multi-brand hospitality company on a mission to faithfully serve each other, guests, stakeholders and our communities with everything entrusted to us. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. THE ISERV GROUP is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv. Our vision is to be a thriving business, top employer, and trusted community partner focused on growth while upholding values that honor God & people. We are currently seeking Barista's & Roasters to join our Symmetry Coffee team!

Requirements

  • Must be at least 16 years of age
  • Excellent verbal and written communication skills.
  • Ability to follow all safe food handling procedures and sanitation practices.
  • Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests.
  • Ability to serve guests quickly, efficiently, and kindly.
  • Must be outgoing and friendly.
  • Must be able to carry out duties independently and work as a part of a team.
  • Ability to multi-task and complete tasks quickly with accuracy.
  • Ability to maintain a high level of accountability.

Nice To Haves

  • Ability to contribute to a healthy and collaborative team environment.

Responsibilities

  • Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested.
  • Preparing and serving coffee, tea, and other items according to standards
  • Describes product details to guests.
  • Interact with guests with an encouraging, friendly, and informative attitude.
  • Receives and processes guests’ payments - Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
  • Serves prepared foods and baked goods including sandwiches, biscotti, muffins, or bagels.
  • Ensures service stations are properly stocked with paper products or beverage preparation items.
  • Cleans and sanitizes all equipment, utensils, dishes, and work areas.
  • Cleans and sanitizes service and seating areas.
  • Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
  • Properly use and maintain all front-of-house (FOH) and back-of-house (BOH) equipment.
  • Stocks supplies or retail products; may inventory, order, or receive products as directed.
  • Ensuring our mission, values and objectives are communicated, understood, and practiced.
  • Performs other related duties as assigned.

Benefits

  • Competitive Pay
  • Work/Life Balance
  • 401K
  • Health/Dental/Vision Insurance
  • Team member food discounts
  • Ongoing development
  • Multiple Levels of Care (Team Chaplains, iServ Cares)
  • Community Service Opportunities

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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