Barista/Retail Attendant

Loews Hotels

132d

About The Position

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer. The Barista/Retail Attendant is responsible for delivering exceptional customer service by efficiently handling food and beverage orders, retail transactions, and maintaining a clean and organized environment. This role requires a strong understanding of POS systems, merchandising, and food preparation procedures, with a focus on guest satisfaction and operational excellence.

Requirements

• High School diploma or equivalent preferred.
• Previous experience in a coffee shop, retail, food service, or hospitality is preferred.
• Excellent customer service and hospitality skills.
• Strong merchandising and organizational skills with attention to detail.
• Basic computer and POS system proficiency.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and clear communication skills in English (spoken and written).
• Ability to upsell and engage with guests in a friendly, helpful manner.

Responsibilities

• Greet guests warmly and professionally, using names when available.
• Promote, suggest, and sell both food and retail merchandise to enhance guest experience.
• Maintain current knowledge of menu items, ingredients, preparation methods, and retail products.
• Suggestively sell menu and retail items to maximize revenue and guest satisfaction.
• Unpack, sensor, and price merchandise in an organized and timely manner.
• Restock and maintain retail displays and service areas.
• Maintain cleanliness of store, fixtures, and merchandise.
• Fill out requisition forms and ensure perishable stock is rotated.
• Accurately record guest orders and process transactions using POS systems.
• Prepare and present food and beverages in accordance with established standards.
• Inspect presentation of food items to ensure quality and accuracy.
• Process cash, credit cards, checks, and room charges accurately.
• Complete end-of-shift revenue reports and cash deposits.
• Maintain accountability for cash bank and retail products.
• Attend hotel meetings and training sessions.
• Execute emergency procedures and comply with safety regulations.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Comply with uniform and grooming standards.
• Recycle whenever possible.
• Perform other duties as assigned.

Benefits

• Paid parental leave
• 401K matching
• Travel benefits
• Opportunities for ongoing learning and development

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees