Barista Lead

Hilton • Houston, TX

133d

About The Position

Hilton Houston North is a recently renovated property located in the Houston City North Area, with 480 rooms and 36 meeting spaces (52,000 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service. The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program.

Requirements

• Excellent communication and interpersonal skills.
• Previous experience required as supervisor/lead of at least 6 months.
• Customer service experience required.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Excellent communication, time management and customer service skills.

Responsibilities

• Assist in managing and supervising associates in the Starbucks Department.
• Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of this department.
• Carry out supervisory responsibilities in accordance with brand policies and standards.
• Responsibilities may include ordering and receiving product; completing paperwork; interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Fulfill any other duties the store manager and/or the assistant manager assigns and represent the hotel and Starbucks in a professional manner.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation