Barista II

QUEST FOOD MANAGEMENT SERVICES LLC • St. Charles, IL

4h

About The Position

The Barista II plays a crucial role in delivering an exceptional customer experience by expertly preparing and serving high-quality coffee and other beverages. This position requires a deep understanding of coffee brewing techniques, equipment operation, and customer service excellence to ensure each guest receives a personalized and satisfying experience. The Barista II will also contribute to maintaining a clean, organized, and welcoming environment that reflects the brand’s standards. Additionally, this role involves mentoring and supporting junior baristas to foster a collaborative and efficient team atmosphere. Ultimately, the Barista II helps drive customer loyalty and repeat business through consistent product quality and outstanding service.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working as a barista or in a similar customer-facing role.
• Basic knowledge of coffee brewing techniques and equipment operation.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including early mornings, weekends, and holidays.

Nice To Haves

• Certification in coffee preparation or barista training from a recognized institution.
• Experience with specialty coffee drinks and latte art.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Previous experience in a fast-paced retail or food service environment.
• Ability to work collaboratively in a team and provide leadership support.

Responsibilities

• Prepare and serve a variety of coffee and espresso beverages according to company recipes and customer preferences.
• Operate and maintain coffee brewing equipment, ensuring all machines are clean and functioning properly.
• Engage with customers in a friendly and professional manner, taking orders accurately and providing product recommendations.
• Maintain cleanliness and organization of the work area, including restocking supplies and adhering to health and safety standards.
• Assist in training and mentoring new baristas, sharing knowledge of beverage preparation and customer service best practices.
• Handle cash register operations, process transactions accurately, and balance cash drawers at the end of shifts.
• Collaborate with team members to ensure smooth store operations and timely service during peak hours.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED