THE GLASS BAR BARBACK - PM AVAILABILITY

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

6d•Onsite

About The Position

The Beverage Barback will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers.
Position requires the ability to communicate effectively in English.
Must be a minimum of 18 years of age or older upon employment.
High school diploma or its equivalency required.
Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.
Must possess excellent communication skills.
Ability to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
Ability to lift up to 75 pounds, bend, pull and carry beverage stock to and from refrigerators and cabinets.
Tasks include pushing, pulling, lifting, bending, walking and reaching.
Must be able to be approved for and maintain a valid non-gaming license.
Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Obtain supplies and equipment for each beverage station and place fruits, glasses and silverware in their respective places.
Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.
Prepare fruit, fill ice bins and clean ashtrays.
Wash glasses for the bartender and clear debris from the bar.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with management and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.
Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders.
Unload cart and place or stack orders in pre-designated areas.
Return empty cart to liquor storeroom.
Remove trash, empty boxes, and soiled bar towels one to four times a shift.
Sorts trash at dumpster areas into proper container, i.e. boxes, trash, and towels. Return empty trash carts.
Know the location of all bars within the complex.
Thoroughly clean the floors of all mats and the floor behind bars (swing & graveyard shift).
Position requires extensive walking, pushing, and pulling.
Exchange empty bottles of liquor for full bottles in pump room.
Change Bag in Box, CO2 tanks and tap kegs.
May be called upon to deliver empty bottles to liquor storeroom area.
May be called upon to deliver ice to bars.
Punch time clock at beginning and end of shift, and sign in and out.