Barback - Mico

Grand Bohemian Charlotte•Charlotte, NC

28d

About The Position

The Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte. Its central location provides access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. The property is also within walking distance of the Charlotte Convention Center and the city’s business district. Guest rooms are designed with Argentinian-inspired elements and include modern amenities. Dining options feature Mico Restaurant and our rooftop bar, Búho Bar, with views of the Uptown skyline. Additional facilities include an art gallery and spaces for socializing or relaxation. The hotel has flexible event venues that can accommodate meetings, weddings, and social functions. Overview The Barback is responsible for helping the bartender in the daily operation of the bar.

Requirements

Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
Replenish all liquor, beer and wine as needed in the bar during the shift.
Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
Assist in opening and closing side-work as assigned.
Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
Assist with maintaining beverage cost.
Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
Retrieve all food items from kitchen and deliver to customers according to proper service standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.