Bar CA

ANCHOR POINT MANAGEMENT GROUP•Pasadena, CA

6d•$4 - $18•Onsite

About The Position

JOB PURPOSE: The primary purpose of this position is to create a unique and personal experience for Buffalo Wild Wings Guests by effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention in Guests on the bar area of the restaurant.

Requirements

Minimum of 21 years of age
Certification to serve alcohol as dictated by the State and BWW policy
Knowledge of commonly ordered drinks and ability to make suggestions
Knowledge of RAS (responsible alcohol service) procedures as defined by both state laws and BWWs policy and guidelines
Superior customer service and interpersonal skills to satisfy guest needs and to solicit feedback
Knowledge of proper sanitation, food safety, and security procedures
Knowledge of current marketing initiatives and up-coming events in order to inform guests
Knowledge of food and beverage menus and ability to make suggestions to guests
Skill in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives
Basic mathematical skills and ability to handle money accurately
Basic knowledge of Point of Sale systems
Conflict management and problem resolution skills
Knowledge of sport basics
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment
Comply with all portion sizes, quality standards, and department rules, policies, and procedures
Ability to follow specific service time and guidelines while at the same time engaging guests and customizing their experience
Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts
Ability to maintain a high degree of pace and intensity for an extended period of time
Ability to handle money, make changes, process credit card transactions in a timely and accurate fashion
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
Work as a contributing member of a team and communication with management, kitchen staff, and serving staff to ensure effective customer flow
Maintain positive working relationships with all Team Members and managers
WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to positively represent the Buffalo Wild Wings brand throughout each guest’s time in our restaurant

Nice To Haves

Prior bartending experience
Minimum of two years of related experience or Buffalo Wild Wings experience

Responsibilities

Make personal connections with Guests to create loyalty through engaging conversation
Check identification to ensure Guests meet minimum age requirements for consumption of alcoholic beverages and comply with RAS procedures as defined by federal and state laws
Read and organize tickets to quickly and accurately serve Guests and manage large crowds
Prepare alcoholic and non-alcoholic beverages for Guests per BWWs Standard Operating Procedures standards and specifications
Inform Guests of the Beer of the Month and make suggestions upon request
Replace kegs and restock bottles of alcohol when necessary
Monitor and manage bar inventory and cost control measures including tracking waste per company drink specs and Standard Operating Procedures
Monitor current levels of inventory including stemware, glassware, garnished, etc. to ensure proper levels, and prepares, washes, and sterilizes these items to replenish inventory as required
Collect and accurately process guest payments per Company Standard Procedures
Attempt to limit problems and liability related to customer excessive drinking by taking appropriate precautions
Take food and beverage orders from serving staff or directly from Guests
Maintain clean and sanitary bar area, equipment blenders, and perform glass washing
Other duties as assigned by supervisor