Bar & Pub Operations Trainer - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

12h•Onsite

About The Position

Live. Work. Explore. as a part of our Food & Beverage team in Yellowstone National Park! We operate 47 dining venues, including dining rooms, fast-casual, cafeterias, bars, employee facilities, delis and snack shops. It's high volume, fast-paced and fun! Almost half of the Yellowstone summer staff work for the Food and Beverage Operation! If you are interested in starting or enhancing your food and beverage career, the kitchen is a great place to start. Job Summary: The Bar & Pub Operations Trainer is responsible for assisting with training, mentoring and supporting the bar and pub operations throughout the park. This position reports directly to the Bar and Pub Operations Manager and is based out of Mammoth Hot Springs. The Details: Position Type: Seasonal Season Dates: Mid March - End of October Pay: $954.00 per week Schedule: Typical schedule is 45+/- hours, 5 days/per week (may include weekends, evenings, and holidays) Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) included Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits: Employee Assistance Program Wellness Program Learning and Development Program Perks: Free Yellowstone & Grand Teton National Park pass Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more) Access to discounted services at Yellowstone Medical Clinics operated by STGi. Employee discounts at local gateway communities Retail, Lodging and Travel Discounts $350 Referral Bonus Program The adventure of a lifetime!

Requirements

Ability to analyze and react to financial information: revenue, cost of sales, payroll, other expenses.
Ability to teach, motivate, develop and incent managers and staff to accomplish goals.
Ability to communicate in a positive and effective manner.
Knowledge of beverage products including beer, liquor, wine, basic cocktail recipes, equipment and experience with developing wine lists and progressive, up-to-date, beer and drink menus.
Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
Ability to motivate and foster a positive work environment.
Working knowledge of positions trained.
Willingness to work nights, holidays, weekends, and flexible shifts. In-park and overnight travel required.
Must have a valid driver’s license.
Must be at least 21 years old.
Knowledge of Microsoft programs including Word, Excel and Outlook required.
Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified.
Certification in the ServeSafe food-handling program is required. Workshops will be provided if not currently certified.
Must be able to stand for long periods of time, approximately 8 hours.
Must be able to walk for long periods of time.
Must be able to sit for long periods of time, approximately 8 hours.
Must be able to lift and carry a minimum of 50 pounds.
Must be able to bend, stretch, and reach for extended periods of time.
Must be able to work a varied schedule including nights, weekends and holidays. In-park and overnight travel required.
Must have a valid driver’s license.

Nice To Haves

Working knowledge of all Yellowstone Park Lodges Bar and Pub operations, procedures and systems.
Basic knowledge of cooking skills and equipment.
Knowledge of Yellowstone Park beverage operations.
Knowledge of Simphony Point-of-Sales system.

Responsibilities

Perform all duties toward the goal of providing excellent guest service in an efficient manner.
Primary focus: training and providing onsite bar and pub coverage throughout the season as needed. Participates as a trainer during the seasonal opening process. Once properties open, the primary focus is providing onsite coverage as needed, while continuing to provide ongoing training as time allows.
Support the teams in the field and provide onsite coverage in the absence of bartenders, pubtenders, baristas, and/or cocktail servers.
Establish, communicate and follow-up on standards and expectations within each facility.
Maximize sales by using menu knowledge and suggestive selling techniques. Motivate and educate staff in up-selling and wine salesmanship. Ensure established standards of beverage service are met.
Conducts themselves in a professional manner with the awareness that all actions and communications are within guest view. Ensure a congenial atmosphere for all.
Ensure a reasonable effort is made in preventing a guest from being intoxicated.
Maintains appearance and uniform standards. Ensure staff follows and maintains these standards.
Develops and maintains positive communication and teamwork with all co-workers and supervisors.
Handles all guest service issues in an immediate and professional manner.
Train, support, motivate and follow-up with pub and bar staffs as directed.
Maintain on-going communication with the Food and Beverage Support Staff Training Team.
Follow Company and departmental environmental practices to minimize wasted energy and resources.
Follow Company and departmental safety practices to minimize risk to self and others.
Follow Company and departmental policies and procedures.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) included
Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
No Wyoming state taxes deducted from your paycheck