Bar Porter - Casino Service Ba

Hard Rock International•Rockford, IL

About The Position

POSITION SUMMARY: The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

Requirements

Must have high school diploma or equivalent.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must be at least twenty-one (21) years of age.
Must be able to work nights, holidays and weekends, as well as flexible shifts.
Must be able to lift up to 50 pounds frequently throughout shift.
Must have the ability to withstand noisy environments.
Must be able to walk 100% of shift.
Excellent multitasking and prioritizing skills.
Excellent customer service/ hospitality skills.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
Communicate effectively with all levels of employees and guests.
Maintain a well-groomed appearance.
Follow all uniform guidelines.
Practice all safety & sanitation standards.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment.
Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Maintain all setup of service areas, which involves opening, removing, and replacing liquor bottles in a timely manner.
Maintain cleanliness and organization of the casino floor by collecting glassware and resetting chairs.
Assist with fulfilling beer, seltzer, and alcohol orders at the portable bar.
Assist in opening beverages during peak times to ensure fast pace and superior guest service.
Ensures that beverage supplies are available during services.
Always keeps bar clean and odor free.
Adheres to company and departmental policies and procedures.
Is courteous and displays a good attitude.
Performs any reasonable request made by beverage management.
Performs all other related and compatible duties assigned.
Attend seminars when needed.