Banquets Manager - Borgata

MGM Resorts International • Atlantic City, NJ

4d • $49,000 - $65,300

About The Position

As the Banquet Manager at Borgata, you will be responsible for managing and overseeing the daily operations of the Banquet department. All duties will be performed in compliance with federal, state, and local laws, regulations, and ordinances, as well as departmental and company policies and procedures, ensuring a successful and seamless banquet experience.

Requirements

• High School Diploma or GED Required
• 3+ Years of Restaurant and or Banquet Manager, Assistant Manager or Supervisor Required
• Strong knowledge of purchasing, inventory controls, supplies and equipment Required
• Strong financial management skills. Required
• Experience in multi-tasking of projects and project management Required
• Excellent guest service and hospitality skills Required
• Strong problem solving, analytical and listening skills Required
• Self-motivated with excellent organizational skills and attention to detail Required

Responsibilities

• Manages the Banquet team to include efficient staffing, employee development and training, performance management and policy enforcement.
• Manages and monitors fiscal budget, operations of assigned departments and marketing strategies to produce both short- and long-term profitability.
• Stays up to date on current production trends and service techniques.
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the competitive position in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
• Coordinates with convention services, culinary, beverage and stewarding on all events.
• Receives BEO sheets from Catering department to determine the amount of business, workload duties and scheduling.
• Meets with function contacts to determine last minute changes and to discuss details of the event.
• Attends department and BEO meetings as required.
• Orders and ensures all materials are available for events.
• Accounts for all food, beverage, labor and material equipment used.
• Completes reports and maintains records of all banquet events as required by MGM.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries and providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Benefits

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Wellness incentive programs to help you stay healthy physically and mentally

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees