Banquet Waithelp (On-Call)

The Kahala Hotel & Resort•Honolulu, HI

2d•$16 - $17

About The Position

Banquets Waithelp Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership’s commitment to supporting the UN’s SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort. To serve meals and drinks to guests according to established rules of etiquette, based on formal or informal event, in a friendly, courteous and professional manner according to The Kahala Hotel & Resort’s standards of quality. Maintains a clear and attractive station and performs incidental tasks basic to good service. May take orders for meals or beverages, and sees that all liquor laws and rules are enforced in the service of alcoholic beverages. Covers and skirts any tables to be used for a function; sets tables; and an conclusion of function, final bussing and cleaning up.

Requirements

High School Diploma or General Education Diploma preferred.
Six (6) months previous experience in food and beverage required.
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.
Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the Hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment, e.g., coffee maker.
Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks, and have a high level of patience.
Ability to multi task.
Complete current task while reviewing the next task due.
Ability to recognize and remember additional supplies may be needed while still in the process of completing the existing task.
Ability to work in a fast paced environment coupled with maintaining a positive work attitude and being able to be cordiale, polite and professional with fellow co-workers and guests.
Sorting and racking glassware, chinaware and utensils.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Nice To Haves

Previous experience in banquet service preferred.
CPR and Standard First Aid Certification preferred.

Responsibilities

Serves food and/or beverages and to the expectation of the Banquet Captain and the Event Order to ensure consistency throughout the banquet.
Promptly busses dishes as guests complete each course and/or meal at the end of the meal or function.
Prepares place setting and condiment items for the following events, to include folding napkins, filling salt shakers and other required side duties.
Sets up banquet room as instructed by the Banquet Captain in include linen, silverware, china, and glassware.
Covers and skirts all food tables, reception tables, display tables and bar back tables for functions.
Introduces self and responds to requests in a friendly and courteous manner.
Replenishes beverages as necessary and checks with guests for overall satisfaction.
Attends roll call meetings before events to learn function particulars, including guest and hotel expectations.
Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Respond to guest questions.
Provide guest assistance, direction and information as requested when working in public areas.
Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Responsible for general cleanliness in all work areas.
Keep things stored in proper areas.
Keep cabinets, refrigerator and sinks clean.
Performs a variety of other duties as assigned.