Banquet Supervisor - MGM Springfield

MGM Resorts International • Springfield, MA

1d • $22 • Onsite

About The Position

As a Banquet Supervisor at MGM Springfield, you will oversee the operations of catering and entertainment events, ensuring exceptional service and a memorable guest experience. The ideal candidate will have at least two (2) years of supervisory experience in a banquet setting, demonstrating the ability to manage event logistics, staff compliance, and guest interactions effectively. Your leadership will be crucial in creating special moments that guests will cherish beyond their time with us.

Requirements

• High School Diploma or GED
• 2+ Years of Prior Relevant Banquet supervisory experience
• Able and willing to work Part-Time schedule which includes variable shifts, to include nights, weekends and holidays
• Able to lead and mentor a team
• Ability to multi-task and work well in a fast paced, team-oriented environment

Responsibilities

• Receive function sheets from the Catering office to assess future events and workload.
• Meet with function group leaders to discuss details and last-minute changes for events.
• Ensure the delivery of exceptional service to clients during events.
• Order necessary materials and account for all food, beverage, labor, and equipment used.
• Complete reports and maintain accurate records of all banquet events.
• Address and resolve employee and guest complaints promptly.
• Inform staff of management policies and ensure compliance.
• Inspect event rooms prior to staff arrival to verify setup and equipment placement.

Benefits

• Free meals in our employee dining room.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED