Banquet Supervisor

Crowne Plaza Lansing • Lansing, MI

12d

About The Position

The banquet supervisor oversees banquet events ensuring each event if carried out flawlessly and every guest enjoys their experience.

Requirements

• A high school or equivalent education is preferred.
• Minimum of two years of prior food service/event experience is required.
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including, separation.

Responsibilities

• Supervise and guide banquet associates to execute Banquet Event Orders (BEOs).
• Provide verbal and written documentation to associates as needed.
• Write and present 90-day and yearly evaluations to associates.
• Train and develop banquet staff.
• Create and distribute Captain reports.
• Perform billing duties as needed and maintain company credit policies.
• Help with AV questions as necessary.
• Deliver superior service and maximize customer satisfaction; responding to guest requests as needed.
• Resolve guest problems and offer recovery.
• Maintain communication with all departments to ensure customer service needs are met.
• Engage with guests and fellow associates
• May assist with the banquet scheduling. Adjusting schedules, as necessary, to meet guest needs.
• Ensure compliance with sanitation and safety regulations.
• Assist the management of BEO’s and change logs.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Clean and maintain workspace including tables, equipment, etc.
• Passionate about people and customer service.
• Frequent communication with guests and colleagues.
• Frequent use of basic math, problem-solving, and reasoning skills.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.
• Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.
• Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person in Charge (PIC).
• Additional duties as necessary and assigned.

Benefits

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees