Banquet Supervisor

The Pfister Hotel • Madison, WI

393d

About The Position

The position involves supervising and training staff in the maintenance and coordination of banquet rooms, ensuring adherence to policies and procedures while providing excellent service to guests. The role includes daily processing of banquet bills and maintaining high standards of cleanliness and service in banquet operations.

Requirements

• Ability to read and comprehend English to receive instructions from managers and guests and to communicate with all members of the banquet department.
• Ability to respond quickly and accurately to guest requests.
• Ability to handle multiple tasks quickly and efficiently.
• Ability to lift 35 lbs. with reasonable accommodation.
• Knowledge of food preparation.
• Prior Banquet Server experience required.
• Prior hospitality supervisory experience preferred.

Responsibilities

• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Communicates frequently with supervisors regarding the progress of the day's work.
• Communicates frequently with guest contacts to ensure their needs are being met.
• Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
• Supervises and trains staff in maintaining inventory of necessary supplies.
• Processes Banquet Bills on a weekly basis.
• Drafts schedule on a weekly basis in compliance with forecasted and budgeted labor numbers for approval of the Banquet Manager.
• Supervises and trains staff to conform to Hilton's high standards of quality and service.
• Performs all other duties assigned by supervisor/manager.

Benefits

• Medical, dental, vision and life insurance offered for full time associates following initial waiting period
• 401K for eligible associates following 30 days of employment
• PTO
• Free employee parking on site
• Free meal during each shift worked
• Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
• Free/discounted movie tickets at Marcus Theater locations
• Hilton branded training and development
• Ability to transfer and promote within Marcus Hotels & Resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed