Banquet Supervisor - Captain

Hilton Charlotte University Place•Charlotte, NC

14d•$10

About The Position

Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions. This role is eligible for base pay ($10 hour) + gratuities for each event function. Upside on gratuities. (1) Full-Time Position Available

Requirements

Must wear the required uniform.
Must maintain a neat, clean, and well-groomed appearance.

Nice To Haves

Hotel Banquets: 1-2 years (preferred)

Responsibilities

Directs the set-up of banquet tables and areas for banquet functions.
Reviews all function sheets for last-minute changes.
Ensures that all guest requests are promptly addressed.
Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions, with direction from the Banquet Manager.
With direction from the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out.
Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order.
Completes final billing and presents it to the customer contact for payment.
Ensures that all payments are processed by the Front Desk.
Provides prompt, professional, and courteous service during banquet meal functions.
Functions as the lead server for banquet events.
Performs tableside or buffet food service as required.
Maintains a clean and orderly workstation.
Informs supervisor of guest comments/complaints.
Assists banquet associates when needed.
Assists in the set-up and breakdown of banquet functions when business demands are high.
Cleans tables of all glasses, silver, china, etc., during and after banquet functions.
Greets guests and continually monitors to ensure quality guest satisfaction.
Must wear the required uniform.
Must maintain a neat, clean, and well-groomed appearance.
Performs other duties as assigned by management.