Banquet Staff - Willow Heights Mansion

LEAL VINEYARDS•Morgan Hill, CA

5d•$17 - $17•Onsite

About The Position

Inspired by the breathtaking beauty of California’s Central Coast, the Léal Hospitality Group is a distinctive collection of thoughtfully curated properties nestled in Morgan Hill and Hollister. Our portfolio blends urban energy with rural charm, encompassing acclaimed restaurants, celebrated wineries, picturesque event venues, and both full- and select-service boutique hotels. Each destination is designed with intention, offering immersive experiences that feel personal, memorable, and uniquely local. Whether enjoying an exceptional dining experience, relaxing into a comfortable overnight stay, or hosting an unforgettable wedding or corporate gathering for hundreds of guests, our properties deliver elevated hospitality at every touchpoint—inviting guests to sip, savor, and celebrate life’s everyday moments and once-in-a-lifetime occasions. Position Objective Our Banquet Servers are an essential part of the Léal experience, delivering warm, attentive, and memorable service at events across all Léal properties. They ensure every guest feels welcomed and well cared for from setup to breakdown. Responsibilities include preparing banquet tables, chairs, place settings, beverage stations, and buffet areas. Throughout service, Banquet Servers provide attentive support by serving plated meals, replenishing buffet offerings, refilling beverages, clearing tables, and assisting with additional tasks to ensure seamless execution in accordance with the Banquet Event Order (BEO). Banquet Servers also complete timely event setup and teardown while helping maintain a clean, organized, and safe environment for guests and team members alike.

Requirements

Must be flexible and available to work a varying schedule to include weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
Maintain a professional and polished appearance in adherence with the company dress code
Must possess and maintain a valid California Food Handler Certificate
Must possess and maintain a valid California Responsible Beverage Serving Certificate
Excellent verbal and interpersonal communication skills required. Communicate professionally in person and on the phone
Must be able to use time tracking software and point-of-sale (POS) systems
Ability to work under pressure and remain calm in high-pressure situations
Ability to anticipate customer and server needs and respond appropriately
Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies

Responsibilities

Greet all guests warmly with a smile and a professional greeting.
Make eye contact with guests.
Work in the FOH and BOH kitchen areas to provide friendly hospitality to all guests
Communicate professionally with all FOH and BOH staff, including management
Safely carry plates with food on trays and serve guests while walking around the venue
Set up necessary service station(s) and perform assigned side work
Assemble food on tray or buffet from each station as necessary
Serve food/meals; place dishes by courses in front of each person (if applicable), following our service standards
Check back with guests after food is served to ensure member/guest satisfaction; replenish water, silverware, etc. as necessary.
Attend pre-shift meetings as requested by management
Remove soiled dishes and glasses, perform cleaning tasks and breakdown of service.
Keep tables, coffee/beverage, and bus station areas clean at all times
Review the banquet event form (BEO) at the beginning of each shift to ensure knowledge of the timeline and menu for the event
Communicate with the catering staff regarding any special needs or requests from guests
Assist in ensuring that the events are running according to the event timeline
Maintain high standards for safety and cleanliness in all areas of the property
Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing items, and refilling glasses
Communicate any areas of need, problems, and concerns from a guest to the Event Manager
Protect the company, employees, and guests by adhering to sanitation, safety, and alcohol beverage control policies.
Assist other banquet servers with maintenance (side work duties) as necessary
Be familiar with the various types of food service – buffet, plated, family-style, etc.
Keep all supplies and equipment in order and stored in the designated area
Drive company golf carts at an appropriate speed and with caution
Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment (PPE)
Practice safe working habits and take all required rest and meal breaks in a timely manner
Perform all other duties as assigned by management