Banquet Set Up Supervisor - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC • Norfolk, VA

96d

About The Position

The Banquet Set Up Supervisor supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions. This role is crucial in ensuring that all aspects of the banquet department functions are managed effectively and in accordance with hotel standards.

Requirements

• Three years banquet operational experience OR an equivalent level of education
• Proficient in Microsoft Office
• At least 2 years of progressive experience in a hotel or a related field
• 1-3 years supervisory responsibility preferred
• Strong knowledge of Meeting room set up standards, and different set up types
• Experience setting up numerous banquet rooms consecutively
• Experience ordering supplies, linens, uniforms, etc.
• Clear, concise written and verbal communication skills
• Ability to sell concepts and ideas to management, peers, and employees
• Excellent time management and organizational skills

Responsibilities

• Assist in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards
• Assign duties and instruct workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms
• Inspect facilities for completeness of arrangements and instruct personnel to correct errors
• Prepare daily work assignments roster and maintain work performance records
• Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction
• Coach employees on how to resolve and de-escalate conflict
• Work in conjunction with Catering Sales and Convention Services
• Maintain written and verbal communications with Meeting Planners and Groups
• Follow/enforce company policies and procedures, share ideas to promote business, reduce employee turnover, and meet budgeted productivity
• Provide overall direction, coordination, and ongoing evaluation of operations
• Communicate with Stewards to ensure smooth operation
• Perform cleaning duties for banquets and conventions
• Perform other related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed