Banquet Set-Up Manager

Salamander Palm Beach Employer LLC•Palm Beach Gardens, FL

12h

About The Position

The Banquet Department at The PGA National Resort is looking for quality, experienced and knowledgeable applicants with strong food and beverage and customer service backgrounds to greet guests, set up/breakdown banquet space, serve food & beverage items and supervise banquet staff from event start to finish.

Requirements

Reliable and responsible
Must be able to work well with others in a positive environment
Able to stand for long periods of time, sometimes up to 8-12 hours
Need to have flexibility to work a pop-up event at a minimum of 24 hours’ notice
Must have at least 1 year of banquet serving experience
Communicate in a clear, concise pleasant and sincere manner
Understand requests and correctly, creatively, and expediently carry them out
Be out going, friendly and patient
Handle multiple requests with poise, accuracy, and timeliness
Understand and practice the policies
Use good judgment at all times
Must have a passion for service and the ability to think ahead of guests needs
Have basic computer knowledge
Hard working, efficient, effective, team player, great attitude, loves to work with people and the public
Excellent verbal and written communication skills.
Ability to communicate and work well with fellow employees and other Departments.
Maintain a presentable appearance, behavior and manner at all times.
Ability to process administrative work.
Ability to resolve guest and employee conflicts.
Ability to manage multiple tasks effectively.

Responsibilities

Supervise the Banquet staff.
Communicate to associates the standards of performance and their role in contributing to individual and team success.
Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.
Responsible for scheduling staff based on upcoming functions.
Ensure that staff clocks in and out properly at their scheduled times.
Responsible for function set up and break down in event space.
Ensure cleanliness of linen, silverware, glassware, and public areas prior to the function.
Supervise set-up, food and beverage preparation and assist in service of event to ensure compliance with Banquet Event Orders (BEOs) and catering procedures.
Ensure optimal level of service, quality, and hospitality.
Conduct banquet pre-function meeting and explain function particulars including guest and hotel expectations.
Maintain contact with kitchen staff to ensure effective communication between food production and food service.
Attend weekly BEO meetings with the hotel’s catering staff.
Maintain clean work area and cleanliness of banquet storage areas and keep track of banquet inventory.
Once banquet is complete, reset room according to specifications to ensure readiness for the next business day or function.
Arrive in assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
Perform and complete any and all assigned tasks by management.
Be totally familiar with hotel operations/locations and be able to direct guest and answer guest questions of general facility.