Banquet Set up Attendant

Choice Hotels International•Chicago, IL

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the Banquet set up attendant is set up, breakdown/strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner. Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business Coordinates servicing of special customer requirements through other departments and outside sources as required Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation Set up of furniture, seating, and equipment according to customer specifications and hotel standards Contributes to the general upkeep of function rooms and related public areas Ensures that floors, walls, and equipment are clean in function rooms Removes debris from public areas Stores all banquet furniture and equipment following event Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations Communicates and demonstrates the service brand behavior to other employees Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee Performs other duties as required to provide the service brand behavior and genuine hospitality

Requirements

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Strong verbal communications skills
Ability to read and interpret detailed banquet and event orders as it relates to space set up
Ability to read and interpret instructions
Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 pounds
Ability to stand for extended periods of time, constantly

Responsibilities

Set up, breakdown/strike meeting rooms in accord with our banquet event orders
Maximize customer satisfaction
Establish professional and courteous rapport with customers
Coordinate servicing of special customer requirements
Maximize customer comfort by monitoring lighting, temperature, maintenance, and sanitation
Set up of furniture, seating, and equipment according to customer specifications and hotel standards
Contribute to the general upkeep of function rooms and related public areas
Ensure that floors, walls, and equipment are clean in function rooms
Remove debris from public areas
Store all banquet furniture and equipment following event
Maintain all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement
Hold thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
Create 100% guest satisfaction
Communicate and demonstrate the service brand behavior to other employees
Give personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listen, apologize with empathy, find a solution, and follow through when resolving guest problems
Assume the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Perform other duties as required to provide the service brand behavior and genuine hospitality