Banquet Set-up Attendant - On Call

The Peabody Hotel Group • Memphis, TN

100d

About The Position

The position involves working in banquet and meeting rooms at various hotel locations designated for group functions or events. The job requires the ability to work under variable temperature conditions, noise levels, and around chemicals, both indoors and outdoors. The role is essential in maintaining the cleanliness, organization, and overall guest satisfaction during events.

Requirements

• Fluency in English, both verbal and written.
• Ability to compute basic arithmetic.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to stand and walk for prolonged periods of time.
• Ability to lift, carry and store in overhead areas approximately 30 pounds.

Nice To Haves

• High school graduate or equivalent vocational training certificate.
• Previous experience in similar position in the Hospitality industry.
• Knowledge of various room set-ups and standard equipment involved.
• Fluency in a second language, preferably Spanish.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, and other equipment as specified by group requirements.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures.
• Transport any food and beverage trays/items in public areas to service areas.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED