Banquet Server - On Call

MPM Macon•Fort Myers, FL

17d•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Banquet Server will be responsible for providing friendly, attentive, unobtrusive and accurate service to create an exceptional banquet event dining experience. Ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Requirements

Must have at least 2-3 years’ experience as a banquet server, preferably in upscale hotel or resort.
Must be able to work flexible hours, breakfast, lunch and or dinner shifts, weekends and holidays.
Must be able to read, write and speak English.
Ability to learn and master the POS system.
ServSafe certified
High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift/push/pull 50 lbs.
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Bi-lingual (English/Spanish) is a plus.
Experience with Oracle MICROS POS is a plus.

Responsibilities

Acknowledge guest in all public spaces with a warm and friendly greeting
Assist in the setup of banquet tables, buffet and coffee stations for events according to banquet event order (BEO).
Serve food and beverage items.
Bussing and clearing all tables during events and when events finished
Ensure cleanliness of function areas before and after functions.
Clear tables and return all equipment to their respective areas.
Ensure back function areas are clean at the end of event
Ensure service safety by transporting all equipment in the proper manner.
Be responsible for handling of all equipment and ensure that all spills and breakage are attended to immediately
Gather all equipment necessary to service a function and maintain a clear and immaculate service area
Ensures event area set ups are accurate and presented in a timely manner
Ensures compliance with all cash handling and bill handling policies and procedures
Assist guest with any specials requests
Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
Professional communication while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Adhere to grooming and appearance standard
Performs service recovery when required to ensure complete guest satisfaction
Performs opening and closing side work
Adheres to responsible alcohol service guidelines
Understands Luminary Hotel & Co. menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions
Adheres to Luminary Hotel & Co. standards for guest service
Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
Perform other duties as management requests to service our guests
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott