Banquet Server

Tharaldson Hospitality•Broomfield, CO

4h•Onsite

About The Position

The Banquet Server sets up, serves, and breaks down banquets in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state, and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable of hotel facilities and services to assist guests. Ensures all communication containing company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Requirements

Ability to understand and provide friendly guest service.
Ability to understand and comply with proper food handling, serving techniques and federal, state, and local serving guidelines.
Ability to process checks and payments in compliance with policies and procedures.
Ability to compile facts/figures, identify and investigate issues, and resolve basic matters in a timely manner.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone, and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.
High school diploma or equivalent required.
One or more years of related experience.
Physical work is a primary part of the job.
Work is normally performed in an interior hotel environment with equipment and machines.
The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
The exposure to hazards or physical risks requires following basic safety precautions and the use of applicable protective equipment.
Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.
While performing job duties, the associate is required to speak, listen, and write.
The job requires close vision with or without corrective lenses.
This position may be required to operate a motor vehicle.

Nice To Haves

Alcohol awareness certification preferred.

Responsibilities

Attend pre-function meeting to learn function details including guest and hotel expectations.
Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served.
Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware, folding napkins, preparing drinks, and setting centerpieces. Ensure cleanliness of linen, silverware, and glassware.
Set tables correctly and uniformly. Set professional, creative, functional, clean buffets.
Greet and serve guests following policies and procedures.
Assisting in all aspects of service.
Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
Follow check and payment policies and procedures when serving à la carte and beverage orders.
Use proper in-room clearing and aisle tray break-down.
Keep station neat and clean while serving guests.
Break-down buffet or other special food service tables/equipment.
Complete assigned side work and related cleaning duties.
Be on time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests, vendors, and associates.
Report any incidents of guest dissatisfaction or unusual matters of significance to the manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures. Write shift reports, including reports on any incidents of theft, accidents or injuries when assigned.
Check with the manager / supervisor before leaving work for any reason.
Perform special projects and other responsibilities as assigned.
Any other duties / tasks as assigned by management.