BANQUET SERVER

COLUMBIA YACHT CLUB•Chicago, IL

just now•Onsite

About The Position

The Banquet Server is responsible for assisting the Catering Sales Manager in acquiring, maintaining, and servicing catering customers. This role involves organizing special events and catering orders, ensuring the overall guest experience exceeds expectations, and anticipating guests’ needs. The server will also assist with special projects, complete server training, and become proficient in servicing catering calls. Key duties include handling incoming catering calls and emails, updating client lists, maintaining files and sales materials, assisting with proposals and contracts, attending meetings, and managing party supplies and vendor lists. The position requires effective communication, multitasking in a busy environment, and adherence to safety and sanitation guidelines.

Requirements

Available to work a variety of hours, days and shifts, including weekends
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Ability to multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Successfully complete alcohol awareness training
Comply with all safety and sanitation guidelines and procedures
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player

Responsibilities

Assist the Catering Sales Manager in acquiring, maintaining and servicing catering customers
Assist Catering Sales Manager in the organization of special events and catering orders
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Assist in overseeing catered events
Assist with special projects when required by Partners, GMs or Managers
Complete server training
Become proficient in servicing catering calls
Answer incoming catering calls and emails; respond or distribute to the appropriate person
Email, fax or mail collateral and materials to prospective clients
Update client list as property of LEYE
Maintain, update and organize files, sales materials and supplies
Assist with developing and writing catering proposals and contracts
Attend weekly catering meetings and communicate all pertinent information to appropriate personnel
Order and maintain party supplies, decorations and equipment
Maintain a list of preferred third party vendors
Comprehend and maintain incentive programs for LEYE catering personnel and customers
Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
Understand and respond knowledgeably to questions about the restaurant and menu
Use sales techniques to present and encourage current promotions to guests
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Comply with all safety and sanitation guidelines and procedures
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed