Banquet Server | Seven Sebring Raceway Hotel

SHANER•Sebring, FL

2h•Onsite

About The Position

The Banquet Server at Seven Sebring Raceway Hotel ensures quality customer service to guests during events and banquets. This involves setting up assigned tables, retrieving and serving beverages and food orders according to hotel specifications and group requirements, and maintaining cleanliness and condition of work areas and equipment. Shaner Hotels is an award-winning hospitality owner-operator and management company with over 65 properties in 14 states and four countries, partnering with top hospitality brands. The Seven at Sebring Hotel, located adjacent to the Sebring International Raceway in Sebring, FL, offers spacious guest rooms, extensive meeting space, on-site dining, and views of the raceway, providing superior service for both race attendees and those seeking meeting and social event services.

Requirements

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
Minimum age requirement to serve alcoholic beverages.
ServSafe and/or food safety training.
Alcohol awareness training (such as TIPS).

Nice To Haves

Previous experience in banquet operations and/or hospitality.
Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Ensure quality customer service to guests during events and banquets.
Set up assigned tables.
Retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements.
Maintain cleanliness and condition of the work areas and equipment.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintain food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Greet guests as they arrive and assist them with seating at tables.
Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Perform other duties as assigned.