Banquet Server ("Mesero/a de Banquetes")

Azul Hospitality•Detroit, MI

About The Position

To serve banquet guests food and drink over multiple courses at the level of service established by management. Assist the banquet process at all stages of a function from setup to breakdown.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
Ability to describe all menu items and methods of preparation.
High school or equivalent education required.
1 to 3 years of high-volume banquet service experience required.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol & Food certification required.
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.

Nice To Haves

Hotel/resort banquet experience preferred.

Responsibilities

Serves guests food and drinks during events as required.
Be able to answer questions related to buffet or menu.
Bus and set tables, including condiments as needed.
Assists with event room set-up (set tablecloths, dishes, silverware as needed).
Checks all china, glassware, silverware, and linen items needed for the event.
Be aware of all upcoming groups and major conventions.
Reads all assigned banquet menus and ask if specific items are unclear.
Ensures that food is served at the appropriate temperature, and that the entrée is placed properly on table.
Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use.
Participates in the deep cleaning of the outlet.
Assists all guests professionally and courteously, with the highest quality of standards for customer service.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.