SERVER - BANQUETS (ON CALL)

Hard Rock International (USA), Inc.•Rockford, IL

About The Position

The Banquet Server is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Banquet Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

Requirements

Secondary school degree preferred and/or previous work experience in service for at least 2 years.
Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English: additional languages preferred.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
Must successfully pass background check.
Must be at least twenty-one (21) years of age.
Deep understanding of lifestyle casino/hotels and premium dining products and services.
Ability to work evenings, weekends, and holidays, as needed.
Extensive knowledge of mixed drinks, beers, and wines.
Casino Food & Beverage experience preferred.
Table service procedures and table etiquette.
Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Responsibilities

Be thoroughly familiar with all event menu items in order to answer questions accurately.
Set up and break down banquet staging areas.
Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
Ensure sequence of service is followed for all guests.
Serve beverages, including coffee, tea, cocktails, and wine.
Serve plated meals and passed hors d’oeuvres.
Ensure guest satisfaction at all events.
Accommodate guests’ special requests whenever possible.
Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
Prepare consumption reports.
Polish and set up china, glassware, silverware, and service items.
Stock clean linen and discard used linen.
Set up and empty trash and recycling.
Set up and stock condiments.
Clean and stock side stations.
Set up, maintain, and break down beverage stations.
Follow all food safety, sanitation, and alcohol service laws and regulations.
Check tables to ensure all silverware and other needed items are present before delivering food.
Ensure all orders are correct, complete, and properly garnished before delivering.
Maintain positive and professional communication with all staff.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
Ensure a healthy and safe work environment for co-workers and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all employees have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
Participate in Sound Check meetings on each shift.
Always smile and offer a warm greeting to all.
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
Take initiative to offer assistance throughout the property.
Operate ethically to protect the Hard Rock brand.
Utilize programs designed to help Save the Planet.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Perform additional duties as requested by department managers and supervisors.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Coordinate operations with other departments, as needed.
Present a professional image to employees, guests, clients, owners, and investors.
Maintain confidentiality of guest, employee, and company information.